We try our best to ship all packages within 48 hours of receipt of the order from our Wellfleet warehouse location (excluding weekends and holidays). Your order will be shipped pending item availability and order volume.
Shipping rates are provided on the check out page. You do not have to provide any payment info in order to see the shipping cost.
Please make sure that your order is shipping to a secure location. For any special/urgent requests please contact firstname.lastname@example.org
Please note the DACHA office is closed on Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year's Eve.
DOMESTIC RETURNS AND EXCHANGES
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we will not be able to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be refunded for the cost of the products but not for the cost of shipping.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Due to our limited inventory we are currently unable to offer exchanges. If you would like to exchange an item, please return the original item for a full refund and place a new order.
To return your product, please mail your product to: 110 Holbrook Avenue, Wellfleet, MA 02667
You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
For help or questions about a return please contact email@example.com anytime.
We do offer a local pick-up option at this time for Cape Cod area.
FINAL SALE POLICY
FINAL SALE items will be indicated by text on the product page, the cart page, your order confirmation, and the packing slip you receive with your order. Thank you for understanding that we are unable to accept returns on final sale items.
WHY WASN'T MY RETURN ACCEPTED?
We're sorry for any inconvenience incurred from an unaccepted return. We are only able to accept returns in new, unworn condition with tags still attached. All returns must be received back in salable condition, free of wear, alteration, and damage.
When trying on clothing, please be mindful to avoid any contact with makeup, pet hair, etc. so that each piece is returned in the condition in which you received it.
If you receive an item in imperfect condition, please contact us at firstname.lastname@example.org to alert us so we can make it right. Please note that no returns will be accepted for Final Sale items.